Yes, of course! If you book a Yourbanflat apartment and you need the invoice, you only have to ask for it when you do the reservation.
Here you can find a list of frequently asked questions that our guests ask us
Invoicing
How does the invoicing work specifically?
Yourbanflat manages the apartments on behalf of the owners, so we have to issue two documents, by law: the first is the invoice, where you are going to find our expertises as agency (final cleaning, our commission and the extra services, if you ask for them) and the second is the receipt on behalf of the owner, where you are going to find the room price and the tourist tax. Adding the total of both documents, total amount will be the price you paid.
N.B. On the receipt we have to apply a duty stamp of €2.00 at your expense, if the price is higher than €77.00.
I am a private: what datas have I to provide for the heading of the invoice and receipt?
For the heading of invoice and receipt we need the following datas: name and surname, full permanent address and date and place of birth. You can include all these datas in your personal area of our website to which you can have access following the confirmation email instruction, after you do the reservation.
I have a company: what datas have I to provide for the heading of the invoice and receipt?
For the heading of invoice and receipt we need the following datas: full name of the company, full permanent address and VAT number. You can include all these datas in your personal area of our website to which you can have access following the confirmation email instruction, after you do the reservation.
What do i find inside of the apartment?
Inside of the apartment you are going to find a set of towels per person and the bed ready, a welcome kit with mini size of shampoo, shower gel and also the equipment to cook. We point out that every apartment has got its equipment about appliance, so we invite you to consult the “Amenties” section of the announce of every apartment, to be sure you are going to find what you need inside of the apartment at your arrival. Since we are not an hotel or a B&B, you are not going to find any kind of food or beverage.
How does the check-in work?
I booked a self check-in apartment, so there is a smart lock.
If you booked an apartment with smart lock, it means we are not going to meet in person the day of your arrival. So, before your arrival you have to login into your personal area on our website (following confirmation email instructions) and complete all the sections, payment included. After we have verified the payment is ok and you have completed all the datas of the guests, we are going to send you an email with all of the instructions to have access at the apartment. At this point, you only have to follow the instructions to enjoy your Yourbanflat apartment at the best. Don’t forget you can contact us if you need advices about the city or help, we are always happy to be present for our guests.
I booked an apartment with no self check-in, so there is not a smart lock.
If you booked an apartment with no smart lock, it means we are going to meet in person the day of your arrival. For this reason, we kindly ask you to let us know your time of arrival at the apartment at least 48hours before your check-in: in this way we can organise everything and we can be there to welcome you. We suggest to do check-in online and complete all the datas requested in your personal area on our website (following confirmation email instructions) and also do the payment, so we only have to show you the apartment at check in, give you the keys and information needed and you can enjoy your Yourbanflat apartment immediatly, without wasting time on bureaucratic affairs.
I need to check in before 3pm.
If you need to check in before 3pm, you can contact us and if the apartment is available and cleaned, you can check in starting from 1 pm with a surcharge of €30.00.
I need to check in after 8pm.
If you need to check in after 8pm and you booked a self check-in apartment, you only have to tell us your time of arrival.
If you need to check in after 8 pm and you booked an apartment with no self check-in, we can meet also after 8pm, but to provide this service we have to apply a surcharge of €30.00 for check in from 8pm till 10pm and a surcharge of €50.00 for check in from 10pm till midnight. After midnight we can’t do check in anymore.
What is check in online?
I booked a self check-in apartment, so there is a smart lock.
Check in online is one of the section of your personal area on our website. You can login at your personal area following the instruction of the confirmation email. It’s essential you fill all the fields with all the datas requested of all guests who are going to stay at the apartment (included the permanent address of the person who did the reservation). In this way, since we are not going to meet at check-in, we are already going to have all the datas we need by law and you are going to do nothing else than enjoy your stay!
I booked an apartment with no self check-in, so there is not a smart lock.
Check in online is one of the section of your personal area on our website. You can login at your personal area following the instruction of the confirmation email. To don’t waste your time with bureaucratic affairs and enjoy immediatly the apartment when we meet, it’s essential you fill all the fields with all the datas requested of all guests who are going to stay at the apartment (included the permanent address of the person who did the reservation). In this way, we are already going to have all the datas we need by law and you are going to do nothing else than enjoy your stay!
How does payment work?
I booked a self check-in apartment, so there is a smart lock.
If you booked a self check-in apartment, it means we are not going to meet in person, so to have access at the apartment you have to pay online total amount of reservation. It’s an easy procedure and you only have to login into your personal area on our website (following confirmation email instructions). You have to put your credit card details in the “Payment” section and the transition will be immediate. The web page reserved to the payment is absolutely safe and it’s guaranteed by the bank.
N.B. Please be sure to have complete the “Check in online” section before doing the payment.
I booked an apartment with no self check-in, so there is not a smart lock.
If you booked an apartment with no self check-in, it means we are going to meet in person and you can do the payment with cash or credit/debit card at your arrival. Buti f you prefer to pay online, you can do it by login into your personal area on our website (following confirmation email instructions). You have to put your credit card details in the “Payment” section and the transition will be immediate. The web page reserved to the payment is absolutely safe and it’s guaranteed by the bank.
N.B. Please be sure to have complete the “Check in online” section before doing the payment.
What is the security deposit?
The security deposit is an amount of €250 which we are going to surcharge on the credit card you used to do the reservation. We are going to give you back the securit deposit within 3 days from check out, after a damage inspection. In case of damage, we are going to hold the amount of the damage and give you back the remaining.
How does check-out work?
You have to check out within 10am the day of your departure, unless you agreed with us a different check-out time. Before leaving the apartment, we kindly ask you to take away garbage and wash the dishes (or start dishwasher) if you have used them. In case you don’t want to do it, we can do it for you holding €35 from the security deposit. When you are ready to leave, you can leave keys on the table and close the door behind your back.
Can I check out after 10am?
Yes, you can. But you have to ask for it because we have to verify to don’t have check-in the day of your departure. In this case, you can stay at the apartment within 1pm. Notice that to provide this service there is a surcharge of €30.00.