RENT:


Yourbanflat S.r.l. (from this moment onward, the Company), through the web site www.yourbanflat.com (from this moment onward “site”) and the brand Yourbanflat, publish ads and manage flats and buildings (from this moment onward, “properties”) on behalf of landlords and/or companies (from this moment onward, “owner”). All properties offered to guests and tenants (from this moment onward, “client”) have been inspected by the staff or appointee person of the Company to ensure that they meet the quality standards which are the base of Company's reputation.
At the time of publishing, the properties are furnished and equipped as described in the detailed and technical descriptions provided to Clients on the Company's web site. Differences between the description and photos on the website and those actually found at the property do not constitute a basis for cancellation, refunds or other claims against the Company. From time to time the Owners of properties may change without notice the layout, furniture or fittings after inspection of Company.
The Company will not be liable to Clients in the event of changes made to a property by the Owner and not notified to it, however the Company will intervene on the renters behalf in the event the quality of the property is diminished as a result of such changes.
Prices and seasons published on the Company's website are indicative and subject to variation without notice prior to the confirmation of a booking. A quote will be provided at the time of inquiry and the confirmation of the booking will occur when the deposit has been paid and the confirmation of booking form is issued. The base currency of referral is the Euro and values
in other currencies published on the Company's websites are based on current interbank rates and provided for comparative purposes only. Rental prices include daily, weekly or monthly rental of the property and such other inclusions that are listed in
the special notes for each property listed under the price list in the property pages. Some costs and deposits are additional to the rental price and are payable locally. Examples of such costs are the security deposit, final cleaning expenses, energy costs, telephone/internet costs, and supplements for additional services. The notes section under the property pricing information is
an addendum and has precedence over these terms and conditions.


PAYMENTS:

The booking is not confirmed until you not receive a confirmation from the Company. The balance of rental must be paid immediately if the booking is within that date. Non payment of the balance by the due date will constitute basis for
cancellation and the property will be re-offered and cancellation conditions applied (see below). Payment by credit card could be subject to commission, in such case the same will be detailed at moment of payment. Alternatively payments may be made, without surcharge, could be indicated by the Company, when available.


CANCELLATION:

Cancellation is effected by the Client when written notification is acknowledged to have been received by the Company, or, in the event of non payment of balances, seven days after the Company has made reasonable attempts to contact the Client by email advising that the payment is overdue. The cancellation policy can be rigid, flexible or moderate; normally, the terms applied are as
follows but may vary for some properties. The client has to check time to time in the details of the property tab which are those actually applied. Should the Client for whatever reason cancel the booking, they will have the right to reimbursement of all money paid subject to the deduction of cancellation charges. Cancellation charges are based on the total rental price and are calculated from the date of the beginning of the rental period as follows:
Non Refundable Rate: 100% (no reimbursement)
Standard Rate: Until 1 day from check in 100% (no reimbursement)
Changes to booking dates, or deep modifications to properties made by third parties, constitute a cancellation of the booking and cancellation terms apply. In good faith, the Company will attempt to facilitate substitution requests, mitigating the
cancellation terms, however the substitution will not be effected until the Company has provided details of the substitution in writing, the Client has accepted the terms of the substitution and any cancellation, service or upgrade fees have been paid.
Clients are strongly advised to take out adequate insurance to ensure that they are protected from unforeseen events which may give rise to cancellations.

REPLACEMENT PROPERTY:

If as a result of a serious breakdown or failure in the rented property, the Company or the Owners decide that it is not possible to continue with the booking, the Company will do its utmost to find a replacement property acceptable to the Client, or refund any moneys paid on unused rental. The Client acknowledges that in this event, the Company's liability for damages will be limited to the amount of unused rental, based on a pro rata calculation of unused rental days. Should a property become
unserviceable prior to the arrival of a Client, the Company will do its best to find a suitable replacement property of an equal standard. If a property with a lower price is selected, a refund of the difference in rental will be made. In the event of a more expensive property being selected, Clients will have the choice of paying the difference or receiving a full refund of moneys paid and consequent cancellation of reservation.


ARRIVALS AND CONDUCT:


Following the final payment, Clients will be issued an accommodation voucher and arrival instructions for the property. In the weeks leading up to the arrival the Company will request details of the expected arrival time, method of transport,
configuration of the property, names of all guests (to comply with Italian Law) and any additional requirements. the Company will endeavor to accommodate out of hours or late arrivals however the Company and Owners of properties cannot guarantee access to the properties after the arrival time noted in the property page and do not accept responsibility for damages, costs or other consequences whatsoever of late arrivals. The Client acknowledges that the following circumstances provide the Owner or the Company with a basis for the immediate termination of the rental agreement without recourse by the Client and forfeiting all moneys paid to the Company or Owner:
• Exceeding the maximum number of guests as noted on the voucher

• Non authorised substitution of guests - the names and passport details of all guests must be provided to the property representative (to comply with Italian Law)
• Conduct unbecoming at the property (including wanton destruction of property, poor hygiene, excessive noise etc)
• Parties, weddings, celebrations unauthorized or involving non guests
• Introducing domestic animals (unless allowed in the property notes and advised to the Company)
The Client acknowledges that there will be no redress against the Company or the Owner in the event that these events cause premature termination of the rental.


SECURITY DEPOSIT:


Prior to entering the property any applicable security deposits, cleaning fees and any other amounts noted in the property notes are required to be lodged in Euros with the local representative or Owner as a bond against potential damages and costs incurred at the property. All expenses and deductions will be accounted for on departure from the property or as provided in the property notes if special rules apply. In the event of damage to the property or chattels, unpaid telephone, heating/airconditioning or other expenses included in the property notes, the corresponding amounts will be assessed at the time of departure and the balance of the deposit, less costs assessed returned to the Client. The Client acknowledges that they are responsible to the property Owner for the full value of damages caused notwithstanding that it may exceed the value of the
security deposit and that they may be pursued in common law to make good any damage caused. the Company shall not be held responsible for disputes regarding the security deposit arising between Clients and property Owners; however it will endeavor to assist parties to arrive at an agreement in the event of a dispute.


DEPARTURE AND CLEANING:


Departure times are noted in the property notes and the property representative will arrange to conduct an inspection. It is a condition of rental that the property must be left in a clean and orderly manner at the end of the rental period. This implies that the dishes are washed, rubbish is removed from the property and the rooms are left in an orderly condition. Where properties are not left in an orderly condition, the Owner is entitled to deduct up to €50 from the security deposit to meet the additional costs of cleaning. Clients are not authorized to rearrange the furniture of the property and crockery and other equipment of the house (chairs, blankets, etc.) must not be used or transported out of the house. Candles and oil burners are not permitted inside the house and must be used with great care on paved terraces.
After delivery, repairs of breakdowns caused by the Clients and those of ordinary maintenance (plugging of toilets and basins, damages to equipment and furniture and to the property, stains on mattresses and bed covers, broken crockery) will be charged to the Clients and the amounts will be deducted directly from the security deposit. In uncertain circumstances the person in charge will keep the whole of the security deposit and will return any balance together with receipts for the expenses met for repairs carried out after the departure of the Client.


CLEANING AND MAINTENANCE:


A mandatory cleaning fee may apply in the amount specified at the moment of the reservation and in the reservation voucher and must be paid prior arrival, in accordance with instructions provided in the reservation voucher. Clients are allowed to require extra cleaning services during their stay.
The Company, on demand, can ease contacts of third parts and local companies carrying out such services, but BI cannot be liable of standard quality of service offered and won’t enter any dispute could arise. The Client acknowledges that the Owners or their personnel have the right to periodically enter the property during the rental period in order to carry out their duties
(for instance, periodical check and maintenance of heating, cleaning of boiler or air conditioning, etc.). These services are mandatory and the property representative will advise the times and frequency of such services on arrival to reduce any inconvenient caused to guests.


COMPLAINTS:


Any problems with the property encountered during the property rental period should be reported immediately to the property or area representative. The Owner and the Company will endeavor to address the problems and resolve them to the satisfaction of the Client as soon as possible, in accordance with technical time may be required. In the event that the Owner or the Company is unable to resolve the problem to the satisfaction of the Client, a complaint must be lodged immediately in writing to the Company area representative or in writing to the Company by email, fax or letter. Reasonable time must be allowed for the Owner or the Company to resolve the problem. Clients must not vacate the property under any circumstances without the express written agreement of BI as to do so will annul the rights to claim for compensation. Where a Client believes they have a claim for compensation, the period of compensation will commence from the time the complaint is received to the end of the
rental period. Requests for compensation must be lodged with the Company in writing (info@yourbanflat.com or to the local
representative) within 24 hours of completion of the rental period. Complaints presented after the expiry of the rental period will not be taken into consideration. Clients acknowledge that the amount of compensation payable by the Owner and the Company for whatsoever reason is limited to a prorate calculation of the property rental paid and the period of compensation.
The following events do not give rise to claims for compensation:
• Force Majeure, terrorist acts or natural disasters
• Shortages of power, gas or water outside of the property Owners control
• Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God
• Inundation by pests, insects, rodents etc. (some properties are in country or seaside areas where these may periodically occur)
• Claims arising as a result of damage caused by Clients to the property
• Differences in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the accommodation)
• Damage or loss to Clients' belongings or property
• Actions limited by Italian Law i.e. the period in which heating may be switched on is defined by the government and varies between areas
• Civil works or construction projects nearby the rented property that are not under the control of the Owner or the Company


LIMITATIONS OF LIABILITY


Clients acknowledge that many of the properties have inherent dangers including unfenced swimming pools, dry stone walls, un-gated access to roads, staircases, unfenced drops etc. Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither the Company nor the Owners accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Company and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non - therapeutic drugs. The limitation of liability for any claim against the Company and the Owners of property for whatsoever cause is limited to the total amount of rental paid to the Company by the Client.


ACCEPTANCE OF TERMS AND CONDITIONS:


Clients acknowledge that by acknowledging these terms and conditions in the Company's inquiry form or booking request that they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to Owners' properties. The rental agreement shall be governed by Italian law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Italy.

Information on the protection of personal data and the use of cookies pursuant to Regulation (EU) 2016/679 ("GDPR")

Dear Customer,
the company YOURBANFLAT SRL, with registered office in Via Chiesanuova 119 - 35136 PADOVA PADOVA (PD) (hereinafter, the "Company"), is the owner of the processing of data provided by you at the time of registration on the site, or otherwise acquired during the provision of services to which you can access. It is possible to send requests or communications to the Data Controller at the following address
email dpo@bottegaimmobiliare.com.
Access to the site does not require you to enter your personal details.
For the possible use of the online service 'contacts' and to have access to other additional services, you must enter your personal data in special sections of the site.
The data entered will be treated with security measures appropriate to current technological standards and in compliance with the obligations laid down in Regulation (EU) 2016/679 on the protection of personal data ("GDPR").
According to the indicated regulation, this treatment will be based on the principles of correctness, lawfulness and transparency and protection of your privacy and your rights. The following information relates only to this site and does not concern other websites that may be consulted by the user through redirecting links on the pages of our site. No data deriving from the consultation of the web service is communicated or disseminated.
Pursuant to Article 13 of the GDPR, therefore, we provide you with the following information:
1. The Company collects and processes your personal data for purposes necessary or instrumental to the provision of services requested by you and provided through this site, including through communication of data to third party companies referred to in art. 5 of this statement (appointed by the Company as data processors) for the purposes of technical and administrative management of services. Your data may be processed for the internal purposes of compiling master lists, bookkeeping, invoicing, creditor management for the satisfaction of all obligations under applicable regulations, statistical purposes, for communications, and additional services explicitly requested by you.
The legal bases of the treatment, depending on the case, may be your consent, the execution of a contract to which you are party or the fulfillment of legal obligations to which the Company is subject as Data Controller.
2. The processing of your data may also take place: (a) to send information and commercial offers of services
services similar to those purchased by you when accessing the Site, unless you object to this processing by sending an email to dpo@bottegaimmobiliare.com and, where you give your express consent, (b) to send information and commercial offers, advertising and information material, make commercial communications, including interactive
(b) to send commercial information and offers, advertising and informative material, to make commercial communications, including interactive, to carry out direct sales or placement of products or services, including those of third parties.
3. The treatment will be carried out both manually and using electronic instruments, in observance of all the necessary precautions to guarantee the security and confidentiality of the information.
4. Your data may be processed within our Company by all the persons in charge of the processing appointed in writing by the Data Controller and trained on the obligations of the Law on Privacy.
5. The data may be disclosed to third parties, solely for technical and operational needs strictly related to the purposes listed above and in particular to the following categories of subjects: a) Entities, professionals, companies or other structures appointed by us for processing related to the fulfilment of administrative, accounting, commercial and managerial obligations linked to the ordinary course of our economic activity, also for credit recovery purposes; b) To public authorities and administrations for purposes related to the fulfilment of legal obligations; c) Banks, financial institutions or other entities for which the transfer of data is necessary for the purposes of carrying out the activities of our Company, in particular in relation to the fulfilment, by us, of the contractual obligations assumed towards you.
6. Your personal data will be stored on servers available to the Company located in the European Union. The Company does not transfer personal data to countries outside the European Union.
7. Your personal data will be kept for the duration of your contractual relationship with the Company. After the termination of the contractual relationship, the Company will keep the personal data relating to the execution of the contract for the fulfillment of contractual and legal obligations, including tax obligations.
Subsequently, the personal data relating to the execution of the contract will be stored for a period not
exceeding the period of prescription provided for by law to assert or defend a right in court.
judgment.
8. The conferment of your personal data is optional, it being understood that the refusal to disclose the data or to give consent to the processing of data referred to in paragraph 1 of this information will make it impossible, on our part, to conclude the contract and provide any services requested and to comply with legal obligations. In case of refusal of the processing of personal data referred to in art. 2 of this statement, the treatment will be limited to the full execution of obligations arising from the provision of services requested by you, and the fulfillment of obligations
provided for by laws, regulations and Community legislation.
9. The data controller is YOURBANFLAT SRL, with registered office in VIA MARSILIO DA PADOVA 2 - 35139 PADOVA (PD). The list of the persons responsible for the treatment of personal data is available at the offices of the owner and can be requested by sending an email to dpo@bottegaimmobiliare.com
10. You may exercise your rights with regard to the Data Controller at any time, pursuant to articles 15-22 GDPR, which for your convenience are summarized below. In particular, you have the right: to obtain the cessation of treatment in cases where your personal data are processed for marketing purposes
marketing purposes, also in relation to services identical to those already purchased from our Company (so-called right of opposition)
opposition); to obtain information in relation to the purposes for which your personal data are processed, the period of processing and the persons to whom the data are communicated (so-called right of access); to obtain the rectification or integration of inaccurate personal data concerning you (so-called right of rectification); to obtain the rectification or integration of your personal data (so-called right of access). right of rectification); to obtain the deletion of personal data concerning you in the following cases (a) the data are no longer necessary for the purposes for which they were collected; (b) you have withdrawn your consent to the processing of data if they are processed on the basis of your consent; (c) you have objected to the processing of personal data concerning you if they are processed for our legitimate interest; or (d) the processing of your personal data does not comply with the law. However, we would like to point out that the retention of personal data by the Company is lawful if it is necessary in order to comply with a legal obligation or in order to establish, exercise or defend a right in court (so-called "right of erasure"); to obtain the cancellation of your personal data; or to obtain that your personal data be deleted. right of cancellation); to obtain that the personal data concerning you are only stored without any other use of them in the following cases (a) you contest the accuracy of the personal data, for the period necessary to allow us to verify the accuracy of such personal data; (b) the processing is unlawful but you object to the cancellation of the personal data by us anyway (c) the personal data is necessary for the establishment, exercise or defence of legal claims; (d) you have objected to the processing and are awaiting verification as to whether our legitimate reasons for processing prevail over those of the data subject (c. d.
right of limitation); to receive in a commonly used, machine-readable and interoperable format your personal data processed by automated means, if they are processed under contract or on the basis of your consent (so-called right of portability). We also remind you that you have the right to apply to the Guarantor for the protection of personal data (Piazza Venezia, 11 - 00187 Rome) to enforce your rights in relation to the processing of your personal data.

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